Your privacy matters to us. This Privacy Policy explains exactly what personal data nnok10 collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you hold over your own information. We encourage every player to read this document before registering an account.
Six core privacy principles that govern every aspect of data handling at nnok10. These summarise the full policy detailed below.
nnok10 collects only the personal data that is genuinely necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We do not harvest data speculatively or sell it to unrelated third parties.
Every data exchange between your device and nnok10 servers is protected by 256-bit TLS/SSL encryption — the same standard used by major international banks. Personal data stored on our servers is encrypted at rest using industry-standard cryptographic methods.
You retain the right to access, correct, export, and request deletion of your personal data at any time. Requests are handled by the nnok10 data team within 30 days. Your data is yours — we hold it in trust, not in perpetuity.
nnok10 will never sell, rent, or trade your personal information to advertisers, data brokers, or unaffiliated businesses. Data sharing with third parties is limited strictly to the operational partners required to run the platform — payment processors, KYC providers, and game studios.
nnok10 uses cookies and similar tracking technologies to maintain session security, remember your preferences, and analyse platform performance. We use only the cookies necessary for the platform to function correctly — no cross-site advertising trackers are deployed.
Personal data is retained only for as long as it is necessary for the purpose it was collected — or for the duration required by applicable law, whichever is longer. Account data is deleted within 90 days of confirmed account closure, subject to legal retention obligations.
This Privacy Policy ("Policy") describes how nnok10 ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal data belonging to individuals ("you", "your", "Player", "User") who register for or interact with the nnok10 website and its associated services, including the online casino, sportsbook, live dealer games, and payment facilities available at nnok10.net.
nnok10 is committed to handling your personal data responsibly and transparently. This Policy has been written in plain, accessible English so that every player — whether based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — can understand precisely how their information is handled. Where technical or legal terms are unavoidable, they are explained in context.
By registering an account, making a deposit, or otherwise using the nnok10 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the overall legal framework governing your use of nnok10, together with the Terms & Conditions and the Responsible Gaming Policy.
nnok10 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in some cases from third-party service providers such as KYC verification partners and payment processors. The categories of data we collect are set out below.
| Category | Examples | Source |
|---|---|---|
| Registration Data | Full legal name, date of birth, residential address, email address, mobile number, username | Provided by you at sign-up |
| Identity Verification Data | National Identity Card (NID) number, passport number, scanned copies of ID documents, selfie photos for liveness checks | Provided by you; verified via KYC partner |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, bank account details, transaction history, deposit and withdrawal amounts in ৳ BDT | Provided by you; received from payment processors |
| Gameplay Data | Game sessions, bet amounts, win/loss records, bonus activity, wagering history, game provider logs | Generated automatically during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, referring URL | Collected automatically via server logs and cookies |
| Communications Data | Live chat transcripts, support emails, feedback submissions, survey responses | Provided by you when contacting support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS, preferred communication language, bonus claim history | Provided by you; inferred from account activity |
We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, or medical records. If you voluntarily disclose such information in a support communication, we will handle it with heightened confidentiality and will not use it for any purpose beyond resolving your query.
nnok10 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your consent.
Every instance of personal data processing at nnok10 is grounded in one of the following recognised legal bases. We rely on the most appropriate basis for each specific processing activity:
nnok10 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared externally only where strictly necessary for the operation of the platform, and only with partners who are bound by contractual confidentiality and data protection obligations. The categories of third parties with whom nnok10 may share your data are as follows:
Financial data is among the most sensitive categories of personal information that nnok10 handles. We apply heightened security measures to all payment data and process it in accordance with applicable financial data protection standards.
When you make a deposit or request a withdrawal, the relevant payment details — such as your bKash or Nagad wallet number, or your bank account information — are transmitted directly to the applicable payment processor over an encrypted connection. nnok10 does not store full payment credentials on its own servers. Transaction reference numbers and amounts are retained in your account history for auditing, dispute resolution, and AML compliance purposes.
All monetary amounts on the nnok10 platform are denominated in Bangladeshi Taka (৳ BDT). nnok10 does not process multi-currency transactions. Financial records are retained for a minimum of 5 years from the date of each transaction in accordance with applicable financial record-keeping requirements.
In order to comply with anti-money laundering regulations and responsible gaming obligations, nnok10 is required to verify the identity of all players prior to processing withdrawals and, in some cases, at account registration. This process is known as Know Your Customer (KYC) verification.
During the KYC process, you will be asked to submit one or more of the following documents:
Identity documents are processed by our KYC verification partner, which operates a certified secure document handling environment. Documents are reviewed by trained compliance personnel and are not accessible to general nnok10 staff. Verified identity documents are retained for the duration required by applicable AML law, after which they are securely deleted.
nnok10 reserves the right to request updated verification documents at any time where there is a reasonable basis to believe that previously submitted documents are outdated, incomplete, or potentially falsified.
nnok10 uses cookies and similar browser-based tracking technologies to operate the platform, maintain the security of your session, remember your preferences, and gather anonymised performance analytics. A cookie is a small text file placed on your device by the website you are visiting. Cookies do not contain executable code and cannot directly access other files on your device.
The categories of cookies used on nnok10 are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent cross-site request forgery (CSRF), and enable core platform functionality | No — required for platform to operate |
| Functional / Preference | Remember your language preference, game layout settings, and responsible gaming tool configurations | Yes — disabling may affect user experience |
| Performance / Analytics | Collect anonymised data on page load speeds, error events, and feature usage to help improve the platform | Yes — opt out via browser settings |
nnok10 does not deploy third-party advertising or retargeting cookies. You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and may prevent you from accessing your account.
nnok10 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
nnok10 retains personal data for no longer than is necessary for the purpose for which it was collected, or for such longer period as is required by applicable law. The following retention periods apply as general guidance:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 90 days post-closure | Account management; post-closure dispute resolution window |
| KYC / identity documents | 5 years from account closure | AML legal obligation |
| Financial transaction records | 5 years from transaction date | Financial record-keeping legal obligation |
| Gameplay history | 3 years from account closure | Dispute resolution; responsible gaming analysis |
| Support communications | 2 years from last contact | Complaint resolution; service improvement |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical / server logs | 12 months on a rolling basis | Security monitoring; fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. Anonymised aggregate data (e.g., statistical platform usage reports) may be retained indefinitely as it no longer constitutes personal data.
As an nnok10 player, you hold a set of rights with respect to your personal data. These rights may be exercised at any time by submitting a written request to [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to resolve it fully within 30 calendar days.
You may request a copy of all personal data we hold about you, together with information about how it is being used and with whom it has been shared.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
You may request a copy of the personal data you provided to us in a structured, machine-readable format (CSV or JSON) for transfer to another service provider.
You may object to the processing of your personal data on grounds of legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
With your consent, nnok10 may send you promotional communications including bonus offers, tournament announcements, seasonal promotions (such as Eid and Pohela Boishakh special offers), new game launch notifications, and platform news. These communications may be delivered by email or SMS to the contact details registered on your account.
You are never obligated to receive marketing communications and may opt out at any time using any of the following methods:
Opting out of marketing communications will not affect the delivery of transactional messages that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These essential communications cannot be disabled while your account remains active.
nnok10 is strictly an adult platform. Registration and use of all nnok10 services is limited to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18, and we do not market our services to minors.
If nnok10 discovers or receives credible notification that a registered account is held by a person under the age of 18, the account will be immediately suspended, all balances will be frozen pending investigation, and any net deposits made by the underage individual will be returned to the originating payment method after verification. Any winnings accumulated by an underage account will be permanently forfeited.
Parents and guardians who believe a minor may have accessed or registered on nnok10 are encouraged to contact us immediately at [email protected]. We will investigate all such reports with priority and take appropriate action within 24 hours of receiving verifiable information.
nnok10 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When a material change is made to this Policy, we will update the "Last Updated" date at the top of this page and, where the change significantly affects your privacy rights, we will notify you by email to the address registered on your account.
We encourage you to review this page periodically to stay informed about how your personal data is handled. Continued use of the nnok10 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment to this Policy, you should stop using the platform and request account closure before the effective date of the change.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way nnok10 handles your personal data, please contact our data team in the first instance:
We take all privacy complaints seriously and will work transparently with you to resolve any concern. If you are not satisfied with our response to a complaint, you retain the right to escalate the matter to the relevant data protection authority or seek other legal remedies available under applicable law in Bangladesh.
Now that you know how we protect your data, explore our full range of casino games and sports betting markets. All players must be 18 years or older.