nnok10 Terms & Conditions

Introduction & Acceptance of Terms

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and nnok10 ("the Platform", "we", "us", "our"), governing your access to and use of the nnok10 website, casino games, sportsbook, payment services, promotional offers, and all related services available at nnok10.net.

By creating an account on nnok10, accessing any part of the platform, depositing funds, claiming any bonus, or placing any wager, you represent and warrant that you have read this Agreement in its entirety, that you understand its terms, and that you agree to be bound by them unconditionally. If you do not agree to any part of this Agreement, you must immediately cease using the platform and close your account.

This Agreement should be read in conjunction with the nnok10 Privacy Policy and the Responsible Gaming Policy, both of which form an integral part of the overall legal framework governing your use of nnok10.

Eligibility & Account Registration

To register an account with nnok10 and access the full range of casino and sportsbook services, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be 18 years of age or older. nnok10 enforces age verification rigorously and reserves the right to request proof of age at any time.
• You must be a natural person registering on your own behalf. Corporate entities, partnerships, and organisations are not permitted to hold player accounts.
• You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address, and a valid contact email address.
• You must hold a valid Bangladeshi payment method — such as a bKash, Nagad, Rocket, or Upay mobile wallet, or a bank account with Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or another recognised Bangladeshi financial institution — for the purpose of deposits and withdrawals.
• You must not already hold an existing nnok10 account. Only one account per person is permitted. Duplicate registrations — identified by matching name, NID number, device fingerprint, IP address, or payment method — will result in suspension of all associated accounts.
• You must not be subject to any self-exclusion order placed through nnok10's responsible gaming tools, or any third-party exclusion scheme applicable in your jurisdiction.

nnok10 reserves the right to decline any registration application without providing a reason, and to request additional identity documentation at any stage of the account lifecycle. Providing false or misleading information during registration constitutes a material breach of this Agreement and entitles nnok10 to immediately close the account and withhold any balances pending investigation.

Account Security & Responsibility

You are solely responsible for maintaining the confidentiality and security of your nnok10 account credentials, including your username and password. nnok10 will never ask for your password via email, live chat, or any other communication channel. If you receive any such request, you should treat it as fraudulent and report it to our support team immediately.

You agree to notify nnok10 immediately at [email protected] if you become aware of any unauthorised access to your account, any suspected compromise of your login credentials, or any transaction on your account that you did not authorise. nnok10 will investigate all such reports, however we cannot be held liable for losses arising from unauthorised access where the player failed to take reasonable precautions to secure their account.

• Do not share your login credentials with any other person.
• Do not access your nnok10 account from shared, public, or unsecured Wi-Fi networks.
• Use a strong, unique password that you do not use on any other online service.
• Log out of your account after each session, particularly on shared devices.
• Enable any two-factor authentication options offered by the platform when available.

Any activity conducted through your nnok10 account — including deposits, wagers, bonus claims, and withdrawals — will be deemed to have been authorised by you unless you have previously reported the account as compromised. nnok10 reserves the right to lock an account pending investigation where unusual activity is detected by our automated monitoring systems.

Deposits & Withdrawals

nnok10 accepts deposits and processes withdrawals exclusively through the payment methods approved and listed on the platform at the time of the transaction. Current accepted methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may change; players are responsible for verifying current availability within their account dashboard.

The following conditions apply to all financial transactions on the nnok10 platform:

• Minimum deposit: ৳200 per transaction. Maximum deposit limits vary by payment method and account verification status.
• Minimum withdrawal: ৳500 per transaction. Withdrawals below this threshold will not be processed.
• Withdrawal verification: All withdrawals require completed KYC verification. First-time withdrawals may be subject to additional review periods of up to 48 hours.
• Payment method matching: Withdrawals must be returned to the same payment method used for the corresponding deposit, to the extent technically possible. This policy exists to prevent money laundering and financial fraud.
• Currency: All balances, deposits, and withdrawals are denominated in Bangladeshi Taka (৳ / BDT). nnok10 does not process multi-currency transactions.
• Fees: nnok10 does not charge fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash, Nagad) may apply their own transaction charges, for which nnok10 accepts no responsibility.
• Processing times: Deposits typically credit within 60 seconds. Withdrawals to mobile wallets (bKash, Nagad, Rocket, Upay) typically process within 1–4 hours during business hours (09:00–22:00 BST). Bank transfer withdrawals may take 1–3 business days.

nnok10 reserves the right to delay, suspend, or reverse any transaction where fraud, money laundering, or a violation of these Terms is suspected. In such cases, the platform may request additional documentation before releasing funds. Players found to have engaged in fraudulent transactions will have their accounts permanently closed and relevant information may be reported to appropriate authorities.

Bonuses & Promotional Offers

nnok10 offers a range of promotional bonuses, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All promotional offers are subject to these general terms as well as the specific terms attached to each individual promotion, which are published on the relevant promotion page at the time the offer is made available.

The following general conditions apply to all bonuses unless the specific promotion terms state otherwise:

• Wagering requirements: Bonuses must be wagered a specified number of times (typically expressed as a multiplier, e.g., 30x) before any winnings derived from bonus funds can be withdrawn as cash. The applicable multiplier is stated in the individual promotion terms.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games, table games, and sports bets may contribute at reduced rates (e.g., 10%–20%) or may be entirely excluded. Contribution rates are listed in individual promotion terms.
• Time limits: All bonuses carry an expiry date. Bonus funds and associated winnings that have not been wagered through to completion by the expiry date will be automatically removed from the account without notice.
• Maximum bet: While a bonus is active, the maximum permitted bet per round or per sports selection is ৳1,000, unless otherwise specified. Bets exceeding this limit while a bonus is active may result in the bonus and associated winnings being voided.
• One bonus at a time: Players may only hold one active bonus at a time. Claiming a new bonus before completing the wagering requirements of an existing bonus will result in the original bonus being forfeited.
• One welcome bonus per player: The welcome bonus is available to each new player once only. Attempts to claim the welcome bonus multiple times via duplicate accounts constitute bonus abuse and will result in account termination.

nnok10 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Where an offer is withdrawn after a player has already activated it and met the deposit requirement, the platform will honour the offer in its original form for that player. Bonuses have no cash value and cannot be transferred between accounts.

Game Rules & Fair Play

All casino games available on nnok10 — including slots, live dealer games, table games, and instant-win titles — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Each game operates in accordance with the rules, mechanics, and return-to-player (RTP) rates defined by the respective game provider.

nnok10 does not independently control game outcomes. All games use certified Random Number Generator (RNG) technology or, in the case of live dealer games, physical dealing processes conducted in licensed studio environments. Game results are final once confirmed by the game server. In the event of a discrepancy between the result displayed on a player's device and the result recorded on the game server, the game server record shall be authoritative.

• Players are responsible for understanding the rules of any game before placing a wager. Game rules are accessible within each game interface.
• Bets placed in error cannot be reversed once the game round has commenced.
• In the event of a game malfunction, disconnection, or technical error that interrupts a game round, nnok10 reserves the right to void the affected round and return the bet stake to the player's account. Any winnings accumulated during a malfunctioning round may be voided.
• Progressive jackpot wins are subject to verification by the game provider before payment is authorised. Verification may take up to 5 business days.

Sports Betting Rules

The nnok10 sportsbook offers pre-match and in-play betting markets across cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh national fixtures), football, kabaddi, and other sports as made available from time to time. The following rules govern all sports betting activity on the platform:

• Bet acceptance: A bet is not confirmed until you receive an on-screen confirmation with a unique bet reference number. nnok10 reserves the right to refuse or limit any bet at its discretion without providing a reason.
• Odds fluctuation: Odds are subject to change up to the moment a bet is accepted. The odds displayed at the time of bet confirmation are the odds that will apply to your bet, regardless of subsequent movement.
• Event cancellations: If an event is cancelled, postponed, or abandoned before the minimum required time of play has been completed (as defined in the specific sport's rules), all bets on that event will be voided and stakes returned. Exceptions apply to bets on markets that have already been conclusively determined prior to abandonment.
• In-play betting: In-play markets are offered subject to data feed availability. nnok10 accepts no liability for delays in live data that may affect in-play betting decisions. Bets placed on in-play markets are final once accepted.
• Maximum payout: The maximum payout on any single sports bet is ৳5,00,000 unless otherwise stated. Accumulator bets are subject to specific maximum payout limits stated within the sportsbook terms.
• Results and settlement: Bets are settled based on the official result as declared by the relevant governing body (ICC, BCB, FIFA, etc.). In the absence of an official result, nnok10 may use widely recognised statistical services for settlement purposes.

Prohibited Conduct

The following activities are strictly prohibited on the nnok10 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent termination, forfeiture of account balances, and may result in reporting to relevant law enforcement or financial crime authorities:

• Fraud and misrepresentation: Providing false identity documents, using stolen payment methods, creating accounts under false names, or impersonating another person.
• Bonus abuse: Exploiting promotional terms through systematic low-risk or no-risk betting patterns designed to extract bonus value without genuine gameplay intent, including but not limited to matched betting, arbitrage betting using bonus funds, and round-tripping of bonus funds between markets.
• Collusion: Coordinating with other players to manipulate game outcomes, exploit game mechanics, or artificially inflate winnings on poker or tournament formats.
• Use of automated tools: Using bots, scripts, auto-clickers, artificial intelligence tools, or any other automated software to interact with the platform, place bets, or influence game outcomes without genuine human decision-making.
• Money laundering: Using nnok10 as a vehicle to process, conceal, or legitimise funds derived from illegal activities. All suspicious financial activity is reported to appropriate authorities in accordance with applicable law.
• Chargebacks: Initiating unjustified payment chargebacks or disputes with your bank or mobile wallet provider for deposits that were genuinely made by you and used for gaming on the platform.
• Account sharing: Allowing any other person to access or operate your nnok10 account, or accessing any account that does not belong to you.

Responsible Gaming

nnok10 is committed to promoting a safe and responsible gaming environment. The platform provides a suite of responsible gaming tools that all players are encouraged to use proactively to manage their gambling activity. These tools include deposit limits, session time limits, cooling-off periods, and self-exclusion options.

Players who feel that their gambling behaviour may be becoming problematic are strongly encouraged to make use of these tools or to contact the nnok10 support team for assistance. Full details of available responsible gaming tools and support resources are provided on the Responsible Gaming page. Players may self-exclude from the platform for a defined period or permanently at any time by contacting support at [email protected].

nnok10 strictly prohibits the use of the platform by persons who are self-excluded, subject to a cooling-off period, or who have been identified as vulnerable players. If nnok10 becomes aware that a player is using the platform in breach of a self-exclusion order, the account will be closed immediately and any net deposits since the exclusion commenced will be returned. Winnings accumulated during the exclusion period will be forfeited.

Intellectual Property

All content on the nnok10 platform — including but not limited to the website design, layout, graphics, logos, trademarks, software, game interfaces, promotional materials, text, and data compilations — is the exclusive property of nnok10 or its licensed content providers (including game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming), and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nnok10 platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or create derivative works from any part of the platform without prior written authorisation from nnok10.
• Scrape, crawl, or systematically extract data from the platform using automated means.
• Reverse-engineer, decompile, or disassemble any software components of the platform.
• Remove or alter any copyright, trademark, or proprietary notices on the platform.
• Use the nnok10 brand name, logo, or trademarks in any manner without prior written consent.

Any unauthorised use of nnok10 intellectual property will result in immediate account termination and may give rise to civil or criminal liability.

Limitation of Liability

To the maximum extent permitted by applicable law, nnok10 excludes all liability for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from or in connection with your use of the platform, including but not limited to:

• Loss of winnings, revenue, profits, or data resulting from technical errors, game malfunctions, disconnections, or service interruptions.
• Losses arising from unauthorised access to your account where you failed to take reasonable security precautions.
• Losses arising from your reliance on any information or content published on the platform, including odds, statistics, or promotional communications.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers (bKash, Nagad, Rocket, Upay, or banking partners).
• Losses resulting from force majeure events including but not limited to natural disasters, government actions, internet outages, or cyber-attacks beyond the reasonable control of nnok10.

Where nnok10's liability cannot be excluded by law, our total aggregate liability to you in respect of any claim shall not exceed the amount of your net deposits in the 30 days preceding the event giving rise to the claim. Nothing in this Agreement shall limit or exclude liability for death or personal injury caused by nnok10's negligence, or for fraud or fraudulent misrepresentation by nnok10.

Privacy & Data Protection

nnok10 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including data collected for the purposes of identity verification (KYC), payment processing, fraud prevention, responsible gaming compliance, and marketing communications (where opted in).

nnok10 will not sell your personal data to unaffiliated third parties. Data may be shared with payment processors, KYC verification partners, game providers, and regulatory bodies as necessary to operate the platform and comply with applicable legal obligations. All data sharing is governed by appropriate data processing agreements and confidentiality obligations.

Account Closure & Suspension

You may close your nnok10 account at any time by contacting the support team at [email protected]. Prior to account closure, any pending withdrawal requests will be processed in accordance with standard procedures, and any remaining real-money balance will be returned to your registered payment method. Active bonus balances will be forfeited upon account closure unless the applicable wagering requirements have been met.

nnok10 reserves the right to suspend or permanently close any account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or incomplete information during registration or KYC verification.
• Suspected fraudulent activity, bonus abuse, collusion, or use of prohibited software.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a valid court order, regulatory direction, or law enforcement request.
• Where continued operation of the account poses a reputational, financial, or legal risk to nnok10.

In the event of account suspension due to suspected fraud or a breach investigation, nnok10 will retain any account balance pending the outcome of the investigation. If the investigation concludes that no breach occurred, any withheld balance will be returned to the player. Where a breach is confirmed, nnok10 may permanently withhold the balance in accordance with applicable law.

Amendments & Governing Law

nnok10 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice. Updated terms will be published on this page with a revised effective date. It is your responsibility to review this page periodically to remain informed of any changes. Continued use of the platform following the publication of updated terms constitutes your acceptance of the revised Agreement.

Where any amendment materially affects your rights or obligations, nnok10 will endeavour to provide reasonable advance notice via email or on-site notification. If you do not agree to the amended terms, you must cease using the platform and contact support to close your account before the effective date of the changes.

This Agreement and all disputes arising from or in connection with your use of nnok10 shall be governed by and construed in accordance with applicable laws. nnok10 operates as a platform targeting the Bangladesh market and conducts its services in compliance with applicable laws and regulations to the best of its ability. Any disputes not resolved through direct negotiation with the nnok10 support team shall be referred to binding arbitration conducted in English. nnok10 makes no representation that the materials or services on this platform are appropriate or available in any jurisdiction other than Bangladesh.